Refunds, returns and cancellation

Cancelling a preorder before it is pressed

You can cancel a preorder and receive a full refund at any time before the run goes to the pressing plant. No reason needed. Email sales@hauschildmusic.com.

This is more generous than the law requires, and it exists because you are paying months before receiving anything.

Your statutory right of withdrawal

Separately from the above, as a consumer in the EU you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you, or a third party you name, takes physical possession of the goods.

To withdraw, tell us clearly — email sales@hauschildmusic.com — before the period expires. You may use the model form below, but you don't have to.

Returning the goods

Send them back without undue delay and within 14 days of telling us. You bear the direct cost of return shipping. You are liable for any loss in value resulting from handling beyond what is necessary to establish the nature and condition of the goods.

Refunds

We refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we receive the goods back or you provide evidence of return, whichever is earlier. Refunds go to the original payment method and cost you nothing.

Digital downloads

Where your order includes a digital download, you expressly consent at checkout to it being made available immediately, and acknowledge that you thereby lose the right of withdrawal in respect of that digital content. This does not affect your right to withdraw from the physical record.

Model withdrawal form

To: Andreas Hauschild Music, Virumstræde 13B, 2830 Virum, Denmark — sales@hauschildmusic.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date:

Complaints

If you have a complaint we haven't resolved, you can bring it to the Danish Competition and Consumer Authority's Centre for Complaint Resolution (Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg — naevneneshus.dk).